Hi, I have a VC Encore 2 in 1 that I bought new and have been burning only one week today. I've been burning 24/7 but woke up to the fire out and decided to clean the glass. I cannot get the white foggy stuff
on the lower portions of the glass to clean off no matter what I do. I even tried a razor blade to no avail. Was wondering if anyone had any suggestions and if this is normal? Or do I have a warranty claim? Thanks
Jim
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88020-fa3edfe05d3abcdda9c3d88bd3d09256.jpg)
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88019-ab3b6f4b144919e748bb724d2cc8328f.jpg)
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88024-3a84eeb369c0fb98c0fe76c881b207a2.jpg)
on the lower portions of the glass to clean off no matter what I do. I even tried a razor blade to no avail. Was wondering if anyone had any suggestions and if this is normal? Or do I have a warranty claim? Thanks
Jim
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88020-fa3edfe05d3abcdda9c3d88bd3d09256.jpg)
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88019-ab3b6f4b144919e748bb724d2cc8328f.jpg)
![White fog on glass wont clean off VC Encore - 1 week old White fog on glass wont clean off VC Encore - 1 week old](https://www.hearth.com/talk/data/attachments/88/88024-3a84eeb369c0fb98c0fe76c881b207a2.jpg)