Hmmm, can't immediately figure out how to do "quotes", but I wonder, Bholler, if you could describe what issues your customers had? I'm pretty sure after 10 yrs now I've learned it's idiosyncrasies and I've never encountered a condition that stopped me from burning, but maybe I'm overlooking something.....
I'm a mechanical guy, and took the back off about 4 yrs ago (note to self: do it again after this season) and cleaned all the fly ash off and out of everything, and ordered new gaskets and such. It WAS a PIA to do that, and I think I adjusted the damper mechanism and tightened a few bolts, and I clearly remember cementing together some broken firebricks; maybe required maintenance like this was beyond the interest of most folks? I can understand that. But I have no problem taking something apart, then I know how it works.
The proper time/temp to close the damper took a while for me to figure out, and it IS sensitive to the condition of the wood, but like I said, I have that dialed in by now. I also NEVER, EVER, load from the front, or even open the front. Everything is done from the top.
Randy! You've NEVER used your grill! Wow, that's a sure-fire way to impress your friends, and my wife and kids love it, even though my wife said "no way" when I bought it, about the idea of an open top and grilling in the house.
My old name here was simply brider, but I couldn't remember the old e-mail I used to re-set my psswd, so I just created a new ID.
This forum was the only way I could've installed the stove in the first place. I did 100% of it myself, from buying it, building the floor pad/hearth myself, bringing in into the house, and cutting a hole in the roof and installing the SS piping. All to local code. Thanks again to everyone here!