I just finished installing it today, and its up an running. I picked up one bag of pellets at my local hardware store to get started. They are Infernos, which I have heard they had issues in the past. Local Lowes carries Maines Best for $187 a ton. I may pick up a few bags of those to try tomorrow before I commit. The bag of Infernos seem to be doing OK, but its only been up and going a few hours. I'll know more when I shut it down and inspect things.