Hey guys
For those of you who don't know, my stove smells when I light it up. It's not paint (already heated it all winter, stove top temps to 900 degrees and I know what curing paint smells like), it's not paint curing on the pipes (heated the pipes to 850 degrees), it's not smoke, it's not CO (which is odorless) or CO2 (odorless). It's coming directly from the metal.
It's for the first 1-2 hours. A smell comes from the stove top. Kinda sweet/chemically smell (new word). Is this normal? The entire house will have that smell if I open my door to my main floor. My basement (where the stove is located) will smell strong, I will open the windows and once the stove has been going for 1-2 hours, the smell is less strong. It is coming from the stove top. It's not pain.
It's an Osburn 2300, double wall stove pipe going to an outside Class A chimney.
Am I losing my mind? COuld it be the smell of the metal warming up? I don't know anybody else who has this smell coming from their stove on light up.
The retailer came (at my cost) to look at it and tried the "it's normal" and ended up saying "it's paint" then "we'll deal with this, you'll hear from me within 5-7 days" Guess what: it's been 2 weeks and no news.
Calling the company did not help. The company won't take a look at it, I gotta ship it at my cost to their labs. I aint paying $250 shipping fees ONE WAY for a $2000 stove for them to say "it's normal". The guy on the phone seemed to not be listening to me. I said "SO if you were me, what would you do" to which he replied " GOod question, I don't know what I would do!" I asked if they would take it back, they said "it's not a performance issue, the stove heats well, etc" F--- I was mad. He said "nobody here has ever heard of that..we had one bad bunch of metal once but the stove would smell the entire time" I said "what if it's a bad batch" he did not say anything. I said "if I buy a car and it works fine but smells terrible, the dealer would d o something about it" to which he replied "they'd take it for a good cleaning". Bad bad service.
Here's my question: does your stove smell when you light it?
Andrew
For those of you who don't know, my stove smells when I light it up. It's not paint (already heated it all winter, stove top temps to 900 degrees and I know what curing paint smells like), it's not paint curing on the pipes (heated the pipes to 850 degrees), it's not smoke, it's not CO (which is odorless) or CO2 (odorless). It's coming directly from the metal.
It's for the first 1-2 hours. A smell comes from the stove top. Kinda sweet/chemically smell (new word). Is this normal? The entire house will have that smell if I open my door to my main floor. My basement (where the stove is located) will smell strong, I will open the windows and once the stove has been going for 1-2 hours, the smell is less strong. It is coming from the stove top. It's not pain.
It's an Osburn 2300, double wall stove pipe going to an outside Class A chimney.
Am I losing my mind? COuld it be the smell of the metal warming up? I don't know anybody else who has this smell coming from their stove on light up.
The retailer came (at my cost) to look at it and tried the "it's normal" and ended up saying "it's paint" then "we'll deal with this, you'll hear from me within 5-7 days" Guess what: it's been 2 weeks and no news.
Calling the company did not help. The company won't take a look at it, I gotta ship it at my cost to their labs. I aint paying $250 shipping fees ONE WAY for a $2000 stove for them to say "it's normal". The guy on the phone seemed to not be listening to me. I said "SO if you were me, what would you do" to which he replied " GOod question, I don't know what I would do!" I asked if they would take it back, they said "it's not a performance issue, the stove heats well, etc" F--- I was mad. He said "nobody here has ever heard of that..we had one bad bunch of metal once but the stove would smell the entire time" I said "what if it's a bad batch" he did not say anything. I said "if I buy a car and it works fine but smells terrible, the dealer would d o something about it" to which he replied "they'd take it for a good cleaning". Bad bad service.
Here's my question: does your stove smell when you light it?
Andrew