Hi all, my wife and I are just past our limit here and don't know what to do. Hopefully this community can help.
We recently purchased and installed a Novo 18 stove from Woodland Direct. The stove is amazing. We were told that it would offgas for a few burns and then stop. That all happened, and everything there is fine. However, in the installation of the pipe, we found that it did not fit because of needing to move around our ceiling joist. The contractor we hired to do the work swapped out our pipe for one from his factory along with the elbow joints we needed and installed those. He assured us that it was top-of-the-line material, and he works for a stove installation company. He also had to get us new material for our roof, and that material was excellent quality.
However, the pipe just won't stop off-gassing. It's horrible, we tried to bear through it for a month, and even with the windows and doors open, the house fills with toxic-smelling fumes. It gives us headaches and sore throats, and we have a baby in the house which is even more concerning. Yet we need this stove to keep the house warm this winter, so we don't know what to do.
We took the pipe apart and brought it to an industrial oven and cooked the thing for five hours at near 500º F. It kept smelling after the first two hours, but after about five hours the smell seemed to fade. The paint looks faded now, but if it fixes the problem, we don't care. When we reinstalled it and got the stove hot again, we still smell it! It's much better, but it's still clearly toxic enough to smell and bother our health.
I just don't understand what is happening. The only options I can think of are:
- Cook it again and hope it fixes it.
- Sandblast all the paint off, try a new paint (assuming the current paint was low quality), and re-cook it.
- Buy new pipes assuming that will fix it.
I just don't know what to do, and no one in this area seems to have the time or interest in helping despite my offer to pay. Can someone help?
Thank you 🙏
We recently purchased and installed a Novo 18 stove from Woodland Direct. The stove is amazing. We were told that it would offgas for a few burns and then stop. That all happened, and everything there is fine. However, in the installation of the pipe, we found that it did not fit because of needing to move around our ceiling joist. The contractor we hired to do the work swapped out our pipe for one from his factory along with the elbow joints we needed and installed those. He assured us that it was top-of-the-line material, and he works for a stove installation company. He also had to get us new material for our roof, and that material was excellent quality.
However, the pipe just won't stop off-gassing. It's horrible, we tried to bear through it for a month, and even with the windows and doors open, the house fills with toxic-smelling fumes. It gives us headaches and sore throats, and we have a baby in the house which is even more concerning. Yet we need this stove to keep the house warm this winter, so we don't know what to do.
We took the pipe apart and brought it to an industrial oven and cooked the thing for five hours at near 500º F. It kept smelling after the first two hours, but after about five hours the smell seemed to fade. The paint looks faded now, but if it fixes the problem, we don't care. When we reinstalled it and got the stove hot again, we still smell it! It's much better, but it's still clearly toxic enough to smell and bother our health.
I just don't understand what is happening. The only options I can think of are:
- Cook it again and hope it fixes it.
- Sandblast all the paint off, try a new paint (assuming the current paint was low quality), and re-cook it.
- Buy new pipes assuming that will fix it.
I just don't know what to do, and no one in this area seems to have the time or interest in helping despite my offer to pay. Can someone help?
Thank you 🙏