oh where to start on this mess! I've had the stove for well, just about five years now. Bought it from a dealer who knows nothing about customer service. Had issues with versa grate motor from the get go - noisey - was replaced three times - still noise. Dealer refused to replace it again - said this was "normal". Had issues with stove going out - dealer said I had to add two 90º elbows to my vent piping so it would exhaust down to the ground and straight out (he said the wind was going through the two 90º elbows and putting my flame out). Issueing with brick cracking and cracking. He replaced it once, free, then wanted to charge me $100 for replacement - this was after three months. I was told I could run my stove without in place. Issues with room vent motor - after one year. He wanted to charge me $90 just to come look at it. I said, no - stove was still under warranty. Offered to bring motor to him - he said if he doesn't find a problem with it, he won't replace it. Said it would be best if he heard it in the stove - sorry but not at $90 an hour. Rusting - the stove is located in my basement. Get's cleaned on regular bases. I ran a dehumitifer all summer. But all inside the stove is rusting - the grates, the burn pot - the sides. A very depressing experience with a stove which I thought was very good. Then again - the place where I got, did NOT support me, their customer, at all! I would never buy from him again. But now, I need parts to my stove, and I can't seem to find anywhere to get them.
I'm all up for suggestions or comments.
I'm all up for suggestions or comments.