Stove: Sofia Ecoteck--beautiful stove, dealer installed Oct 2013. I burned high quality pellets and swept stove every morning. Worked well for a couple weeks, then got the following error message: "Alarm Active" "No Lighting." It goes through the clean cycle and stops.
Tried: Priming the auger. No change. Auger does not prime or appear to attempt to move.
Tried: Cleaning everything. No change. Emptied hopper as much as possible. No change.
Tried: Restarting stove. No change.
I'm assuming this is a pilot light issue?
Any thoughts before I call the guys back out to the house? I've attached some pictures, maybe this will help. Thanks for any help/advice. (Pics: stove, burnpot, auger in empty hopper, tunnel from auger to burnpot, under burnpot, and error messages)
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![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122810-7c47b77d550c601f93e7d9b915058151.jpg)
Tried: Priming the auger. No change. Auger does not prime or appear to attempt to move.
Tried: Cleaning everything. No change. Emptied hopper as much as possible. No change.
Tried: Restarting stove. No change.
I'm assuming this is a pilot light issue?
Any thoughts before I call the guys back out to the house? I've attached some pictures, maybe this will help. Thanks for any help/advice. (Pics: stove, burnpot, auger in empty hopper, tunnel from auger to burnpot, under burnpot, and error messages)
.
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122803-223cf88c1973935369d5de82b98d89bf.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122804-4b435ea81fe009640f6cd9ff11efd9ea.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122806-40c0a7b4485047b748a6cf2fd546f3e6.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122807-f836a7deb0c5cb83c238f61b7ce6d610.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122808-42518d1bc2b236a3ede33fb196c375b8.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122809-cee9a7a70b53c826698e3cfb21fc136e.jpg)
![Sofia Ecoteck: error message Sofia Ecoteck: error message](https://www.hearth.com/talk/data/attachments/122/122810-7c47b77d550c601f93e7d9b915058151.jpg)