This is my first time to this forum. Are there any rules? I recently had a Quadra-Fire insert installed, so I'm not sure if I can discuss that here? But I desperately need help!!
I had it installed a couple months ago, and I haven't had a successful fire. Smoke comes into the house. The installers came back to assess the issue, fixed something, and left. Whatever they did was not successful....smoke is still coming into the house. I contacted them again and was told that I'm "dealing with a poor situation." They told me my chimney is short, and my house is tall, and I need to get the insert warmed up to get air flowing in the right direction before lighting anything with smoke. I tried to warm it up with a bernzomatic torch, but that didn't work. What else can I do to warm it up?
I'm very disappointed
I used to have fires every evening, and I've had zero this season.
Any help or advice will be appreciated!!
Thank you!
I had it installed a couple months ago, and I haven't had a successful fire. Smoke comes into the house. The installers came back to assess the issue, fixed something, and left. Whatever they did was not successful....smoke is still coming into the house. I contacted them again and was told that I'm "dealing with a poor situation." They told me my chimney is short, and my house is tall, and I need to get the insert warmed up to get air flowing in the right direction before lighting anything with smoke. I tried to warm it up with a bernzomatic torch, but that didn't work. What else can I do to warm it up?
I'm very disappointed
I used to have fires every evening, and I've had zero this season. Any help or advice will be appreciated!!
Thank you!
