SBI Customer Service

[Mech e]

Sweep noticed a broken baffle on my Escape 1800 when cleaning the stove pipe. Still under warranty, I emailed a photo and sales receipt to SBI customer service. In ten days I received a replacement along with email updates. SBI is responsive and stands behind their products.

 

[marty319]

I agree I emailed them on a Saturday on got a reply Sunday,enviro was a disaster,even head distributor for enviro said they had nothing but grief trying to get parts from them,sbi seems to care about thei customers

 

[ABMax24]

I have had really good luck with them as well, their tech support team is awesome even with installs with exceptional conditions like my 35ft of chimney.

Build quality is good, their online parts store is awesome, and tech support is great. If I have to buy another stove id have a hard time buying anything else.

 

[Newburnerwisconsin]

I have called them three times now for different questions on my 3300. They are very courteous, professional and knowledgeable. This was a major factor in my decision to buy a stove from them. They care. Great company to do business with.

 

[begreen]

Their docs are pretty good too.

 

[JimBear]

I ordered a new baffle for my Century, it showed up in 3 pieces on a Friday, took pics & sent an e-mail, response came Monday morning that they would send a new one out & it showed up 4 days later. I have had nothing but good experiences with their customer service. In my 4 interactions with them.

 

[Hoytman]

These replies match every other review I have seen.