I would lean towards 2b as the answer...but in greater detail...To quote (Mr.Griz always brings up echo's of good points before I can chime in)
Unfortunately, it seems as though were headed for a time where craftsmanship and taking pride in ones work are being replaced by chasing a quick buck and a lax attitude towards ones work. Not just the stove industry, but in many areas.
It’s not rocket science. Like Elk pointed out, it’s taking the little extra effort and time to do things right and put the finishing touches on things.
Depends on exactly how "philosophical you want to get". I would say 2b is the "answer all the way around the boards"...that is the answer to your question...but not the root cause of the problem. The absolute basic problem with the "Entire Human Race" IMHO...is just that: It has become a race "To Nowhere"...and it all boils down to TIME. Time wasted,time spent,time trying to be saved...time doesn't change for anything...no matter how hard you try.
My favorite movie line of all time was in the "Shaw-shank Redemption(The Brooks Hadlin charachter saying)...'The World went and got itself in a big damn hurry'...."
"Everyone wants to speed everything up...only problem is the Human being will always be the same old model."
Now I want you to think about that for a second. "Every new generation" tries to go faster than the one before it? WHY,WHY,WHY,WHY???? WHAT'S THE BIG DAMN HURRY????
I'm a (Licensed) Profesional...I carry a piece of paper in my pocket issued by the same state agency giving the same piece of paper to the Doctors or Lawyers you might call upon for services. The only difference? You wouldn't dare rush them even though they make a helluva lot more $/hr than me...but their piece of paper entitles them to different treatment.
Why point this out? Because when people are under pressure...they make mistakes. The world, the economy and most importantly PEOPLE push "the trend". People today are their own worst enemy. You can't fix it with more regulations,certifications,training and etc. and etc. The basic human nature is what needs to change.
In case you are wondering I'm an Electrician...we take alot of ^hit from the public...some deserved..some not. Current trends are moving towards more regs, training, etc...less emphasis is being placed on basic pricipals. When I was coming up in the trade the basics were stressed in simple terms: "...All work shall be done in a neat and workmanlike manner". Today? That's out the window...because you gotta be able to interpret things like a lawyer...instead of a trade proffesional...add into the equation the $$'s behind the "promulgation of standards" you got a recipe for a mess.
It's true whether you are installing wires or stoves or whatever. So called "professionals"??? Well maybe "consumers" need to slow down, do their homework and carefully size up who they are "doing business with".
I don't know exactly what your situation is...sounds like you came across a "real winner". Just because something "isn't ROCKET SCIENCE" doesn't mean there isn't a need for "education" ...just depends on "how much effort people put into a given task".
Rocket Science? Yeah good example...rocket scientists build a probe to go to Mars...launch it and it crashes and burns...why you ask? Because Team 'A' didn't ask Team 'B' whether the rate of de-accellaration was figured in Metric or Standard equivalent terms... true genius at work!
"...You can hand a PHD in Astro-Physics a screwdriver...there is a 50/50 chance he is gonna know which end to use...the bottom line is this: It isn't what you know...but how you use it...
"
Draw a shape on a piece of plexiglass...now take a bunch of blocks of wood and push them around all day on the plexi-glass...What is this you ask? The basic principle the US NAVY uses to control multi-million $$$ fighter aircraft on the deck of an aircraft carrier...
"You take a piece of paper...write down a bunch of info on it...and pass it from person to person around the room" What is this called you ask? The "Data Block" concept...the basic foundation of modern air traffic control...think of that next time you jump on a shiny big jet plane headed somewhere.
"But hey...It's NOT ROCKET SCIENCE"...
...PERSPECTIVE...Think about it...