Quadra Fire Mt Vernon E2 Auger question

[jordan69s]

Happy Thanksgiving!

About two years ago, I purchased this Mt Vernon E2 from a dealer friend who was closing his business. The pellet stove was in the showroom, and it was turned on a handful of times. So I stored it in my garage, and today, I set it up. I had a hard time because it came with a 3rd party wireless thermostat with generic instructions, and the pellet stove's installation manual refers to a hard-wired thermostat. That is all settled, but I cannot get it to start. It goes through the priming process, then I can hear the auger motor turn, but not the arm, so no pellets are released. Could the arm get disconnected from the motor? And if yes, how do I go about reconnecting it? Any other suggestions?

Your help is greatly appreciated,

 

[jordan69s]

Hello everyone, so two new things happen. The inside wireless box also needed to be linked to the other units, and I checked the top of the pellet stove since it was removed for transportation. It turns out that I was missing one of the gaskets; once I replaced it and did the priming procedure, the pellet stove started to feed pellets! So I turned the pellet stove off so I could close the side panel, remove my tools, and pour a bag of pellets. So, an hour later, I tried to get the stove started, and no pellets were fed again. There is a continuously blinking green light, which, according to the manual, it means: "Appliance is in the start-up/ignition sequence or in shutdown.

I feel lost because I used to own a Mt Vernon AE for many years, and it seems to me that it was much simpler to operate.

Any suggestions are greatly appreciated on this frigid night!

 

[Isaac San Fran]

I don't have any immediate suggestions, but I have a similar stove in working order and can help answer how things "should" operate. I've never had a problem with the auger function in the 5-6 years I've heated with it *knocks on wood*
There is a small gear reduction box between the motor and the auger at the top of the auger tube, maybe there's an internal problem in the gearbox?