I am new here and am hoping for some ideas as to what is wrong with our pellet stove.
My husband and I purchased, (and had installed by a certified WETT technician), a Pelpro Home Heater 120. This is not our only source of heat (we also have electric baseboard). Our home is a 4 level side split with each level measuring 650sq feet. We had the stove installed in the very bottom basement level (8' concrete foundation walls all around). Our plan was to have the pellet stove heat that level, the next basement level and the heat would rise through the floor to the main living level (kitchen/diningroom and livingroom). We are not concerned with the stove heating the very top level of the house.
Our problem is that the stove seems to be losing more heat through the vent (outside) than it is out of the front of the stove to heat the house. Last winter it melted a huge spot in the snow where the vent comes out of the house and even burned some of the grass underneath (now in the Fall you can still see the spot on the grass).
The vent kit we used is a 3" insulated kit we purchased from Home Depot (where we also purchased the stove).
Any and all advice welcomed!
(My Dad can't figure out what's wrong with it because his large Quadrafire - with 4" venting kit - is cool to the touch on the outside vent even when the stove is burning at full capacity).
Thank you!
My husband and I purchased, (and had installed by a certified WETT technician), a Pelpro Home Heater 120. This is not our only source of heat (we also have electric baseboard). Our home is a 4 level side split with each level measuring 650sq feet. We had the stove installed in the very bottom basement level (8' concrete foundation walls all around). Our plan was to have the pellet stove heat that level, the next basement level and the heat would rise through the floor to the main living level (kitchen/diningroom and livingroom). We are not concerned with the stove heating the very top level of the house.
Our problem is that the stove seems to be losing more heat through the vent (outside) than it is out of the front of the stove to heat the house. Last winter it melted a huge spot in the snow where the vent comes out of the house and even burned some of the grass underneath (now in the Fall you can still see the spot on the grass).
The vent kit we used is a 3" insulated kit we purchased from Home Depot (where we also purchased the stove).
Any and all advice welcomed!
(My Dad can't figure out what's wrong with it because his large Quadrafire - with 4" venting kit - is cool to the touch on the outside vent even when the stove is burning at full capacity).
Thank you!