I purchased an Osburn 2200 Bay window Insert after doing alot of research including this site to use as my main heat source for my house. However, I cannot get my insert stove top temperature to exceed 450F. In addition, when i get up to there, it then goes down hill for the next 2 hours to around 300F to 350 F. Furthermore, for me to even get it to 450F, I have to stack the logs 2x2 parallel then perpendicular. Like a square going upwards. Once this box like stacking can longer be performed because of the build up of red hot embers, this is when the stove temp begins to dip and I can never get it back up. Of course my dealer says I am a newbie and it will take a year for me to figure it out how to use the insert properly. So what I am supposed to do freeze till then. Furthermore, I have tried to contact Osburn for the correct stove top temp which I believe should be about 650F(they have not responded). Any help for you folks would be greatly appreciated!!