Ok i have had my US Stove Model 5510 for about 2 weeks now and it is my first pellet stove. I got the typical smell after you burn a new stove for the first 3 hours. Well I have a different smell now and it is really only noticeable when I run it above the heat setting of 3 ( goes up to 6). I really can't describe the smell but it almost makes your eyes water and I had too open up the windows after I turned it back down to 3. It is coming out of the room air fan. I switched pellets thinking maybe the pellets were the problem (not thinking that you should not really get much of any smell from the fan).
I called US Stove and they are shipping me a new one but they really never diagnosed the problem they just said that they have never heard of that before. The other issue I am having is that the pellets I am using produce a lot of heat (better than the other brands I have ran through it) but I have a ton of ash build up around my pot but not anything left over in the pot when burning so it is burning everything good. I am currently using Michigan Wood Pellets because those are the ones that put out the most heat compared to the other two I tried.
Anyone have a clue as to why I am getting the smell from the room air fan? Or even the excess amount of ash I get? I know there is a new one on the way to my house but it just seems odd that they would just ship me a new unit without trying to find out what is wrong with this one first.
Thanks in advance.
I called US Stove and they are shipping me a new one but they really never diagnosed the problem they just said that they have never heard of that before. The other issue I am having is that the pellets I am using produce a lot of heat (better than the other brands I have ran through it) but I have a ton of ash build up around my pot but not anything left over in the pot when burning so it is burning everything good. I am currently using Michigan Wood Pellets because those are the ones that put out the most heat compared to the other two I tried.
Anyone have a clue as to why I am getting the smell from the room air fan? Or even the excess amount of ash I get? I know there is a new one on the way to my house but it just seems odd that they would just ship me a new unit without trying to find out what is wrong with this one first.
Thanks in advance.