Hello I am new to pellet stoves bought 2 of the New England's 25 pvdc used which I know was probably my first mistake to get them used actually my husbands as he is the one who insisted on used. The one is in his business and it is running great so far the one I have in my house it is very high maintenance and not working right still. It was manufactured 10/08 bought early 2009 by the previous owner and I purchased it this summer was told the only thing they ever had to do was tighten the set screw once. Well if I would have found this forum before buying my husband would not have gotten this one it looks like it was never cleaned other than the ashes so I made an appointment with a pellet tech guy to do an annual cleaning and maintenance on it which he will be here on 10/21. In the meantime it was working fine until this past weekend Saturday turned it on and bottom auger was not turning. Husband took apart pulledd top motor and auger was turning fine pulled bottom motor and auger could not be turned by hand so he removed it I vacuumed out the pellets in there and cleaned the feed tube up some with a wire brush and got a lot of the creosote out of there vacuumed again cleaned up the impingement plate wear plate and the burn pot sucked out all ashes. My husband cleaned off some of the black on the auger replaced them and swapped the motors around plugged in turned it on and it ran great. Sunday turn it on and auger is turning it is spitting out pellets gets through start up I have it set at 5 and 5 and it starts getting a real lazy flame and it looks like their is air blowing back in there blowing it out plus it has really slowed down the amount of pellets it was putting out try opening door and the flame picks back up close door same thing. let it continue and it gets no better so I press off and it goes through shut down. All the time it was doing it you could hear the 2 blowers running and they sounded fine. After it has cooled I clean burn pot and plate again make sure wholes are not blocked checked door with dollar bill gasket is good but notice of course it looks like tip of auger and impingement plate have never been cleaned clean them up start it again and same thing I called pellet tech but he is swamped and can't get to me until 10/21 but will call if he gets a cancellation but would like to use before then I will include pictures of install but it was done with all New England's piping and done to specs and pellets I am using are Somerset pellets and checked settings Low fuel feed is 6 Low Burn Air is 4 and Air on Temp is 1 so they are still at factory settings. I am hoping someone on here can help me get this going.