(I first posted this under the wrong forum sorry for dupe until I figure out how to delete the first one)
I just had a new P35i installed 2 weeks ago, love the heat, hate the noise. I have a P43 it the basement and its run for years without issue so I am familiar with noises that are associated with Harman stoves. The P35 has a loud vibration during the auger operation, very similar to the one in this post.
https://www.hearth.com/talk/threads/harman-p35i-auger-vibration.172600/#post-2314187
(mine is louder!)
After checking the obvious, the stove is level, its not the enclosure, and I have reset the plates (several times). I went to the dealer showed them the video, they said it was a bad auger motor. Like everyone else, they are backed up and couldn't come out for a month to replace it, they aren't hard to do and they gave me a motor and said I could do the swap, I did and the vibration was still there (if not a little louder). I checked both motors on the bench and my original motor ran a little quieter and had less vibration, so I re-installed my original motor and back to square one.
With the stove pulled out and unplugged, I ran the motor (installed) directly with an ac adapter cable I made. I have isolated the the source of the vibration coming from the feeder arm and the cam bearing. When the cam bearing contacts the feeder arm and starts lifting it, its quiet, as the cam bearing reaches about the 10 o'clock position the vibration starts and continues to about the 3 o'clock position then stops as the arm starts to close. This is 100% repeatable, if I put light pressure on the feed arm with my finger, the operation is quiet throughout except for the slight hum from the motor. Now that I know what it is, not sure what the fix is, kind of looks like a poor design to me.
Has anyone else experienced this with a Harman, it looks like a common setup in the P series?
Harman's logo is "built to a standard, not a price." but if you read it backwards, you pay the "price" for the "standard". I may be a little impatient wit the dealer, 4 to 6 week wait for a maintenance call after spending over 6K for a new install, its kind of disappointing having to shutdown a new stove every night so you can get some sleep..
I just had a new P35i installed 2 weeks ago, love the heat, hate the noise. I have a P43 it the basement and its run for years without issue so I am familiar with noises that are associated with Harman stoves. The P35 has a loud vibration during the auger operation, very similar to the one in this post.
https://www.hearth.com/talk/threads/harman-p35i-auger-vibration.172600/#post-2314187
(mine is louder!)
After checking the obvious, the stove is level, its not the enclosure, and I have reset the plates (several times). I went to the dealer showed them the video, they said it was a bad auger motor. Like everyone else, they are backed up and couldn't come out for a month to replace it, they aren't hard to do and they gave me a motor and said I could do the swap, I did and the vibration was still there (if not a little louder). I checked both motors on the bench and my original motor ran a little quieter and had less vibration, so I re-installed my original motor and back to square one.
With the stove pulled out and unplugged, I ran the motor (installed) directly with an ac adapter cable I made. I have isolated the the source of the vibration coming from the feeder arm and the cam bearing. When the cam bearing contacts the feeder arm and starts lifting it, its quiet, as the cam bearing reaches about the 10 o'clock position the vibration starts and continues to about the 3 o'clock position then stops as the arm starts to close. This is 100% repeatable, if I put light pressure on the feed arm with my finger, the operation is quiet throughout except for the slight hum from the motor. Now that I know what it is, not sure what the fix is, kind of looks like a poor design to me.
Has anyone else experienced this with a Harman, it looks like a common setup in the P series?
Harman's logo is "built to a standard, not a price." but if you read it backwards, you pay the "price" for the "standard". I may be a little impatient wit the dealer, 4 to 6 week wait for a maintenance call after spending over 6K for a new install, its kind of disappointing having to shutdown a new stove every night so you can get some sleep..
