Hello everyone! I am very new here so please bear with me.
I have a New England pellet stove, it is a 25-Puf, it holds 6 bags. I have tried numerous times to call the company to get my diagnostic numbers. My 3 year old decided to play with the buttons over the summer. I think my problem is my diagnostic numbers, but I am not sure.
My pellets dont completely burn up, they char black and fill my burn pot. to the point of the stove shutting down.
I thought maybe it was just a damp bag or something. After 15 bags later... we are still having the same problem.
I gave a bag to a neighbor to try, whose pellet stove runs like a dream.... they had no problem at all.
The pellets are hardwood pellets and are kept on a covered porch away from all rain/snow/moisture.
I was having other issues 3 years ago and called new england and they told me that my diagnostics were wrong. We went a whole year with the new diagnostic numbers the man gave me.... which created one issue after another for our stove. Then I called again and told them that we had went a year and noting but headaches with these numbers. He said that the guy gave me the wrong numbers, to try these... so we put them ones in. It worked like a dream until our blower motor went. I didnt have the money to fix that, so it sat for a year. We just got the blower motor in December. Put that in, it worked great for a few weeks. and now its just charing the pellets and filling the burn pot.
I dont dare call New England because it takes 4-5 hours on the phone to get through, and they tell me different stories each time I talk to them.
Any suggestions anyone has to offer please let me know!!
Thank you so much!
Sheri
I have a New England pellet stove, it is a 25-Puf, it holds 6 bags. I have tried numerous times to call the company to get my diagnostic numbers. My 3 year old decided to play with the buttons over the summer. I think my problem is my diagnostic numbers, but I am not sure.
My pellets dont completely burn up, they char black and fill my burn pot. to the point of the stove shutting down.
I thought maybe it was just a damp bag or something. After 15 bags later... we are still having the same problem.
I gave a bag to a neighbor to try, whose pellet stove runs like a dream.... they had no problem at all.
The pellets are hardwood pellets and are kept on a covered porch away from all rain/snow/moisture.
I was having other issues 3 years ago and called new england and they told me that my diagnostics were wrong. We went a whole year with the new diagnostic numbers the man gave me.... which created one issue after another for our stove. Then I called again and told them that we had went a year and noting but headaches with these numbers. He said that the guy gave me the wrong numbers, to try these... so we put them ones in. It worked like a dream until our blower motor went. I didnt have the money to fix that, so it sat for a year. We just got the blower motor in December. Put that in, it worked great for a few weeks. and now its just charing the pellets and filling the burn pot.
I dont dare call New England because it takes 4-5 hours on the phone to get through, and they tell me different stories each time I talk to them.
Any suggestions anyone has to offer please let me know!!
Thank you so much!
Sheri