I bought a home with and Englander Stove Works model 25-PDVE/55-SHP22E installed. It has never worked properly, the upper auger continually jams. I have disassembled and unjammed the upper auger several times, and the stove will work for a short while (less than 1 hour) before it jams up again.
I finally removed the lower auger to make sure I got the jam fully cleared out. The lower auger was packed with pellets and crushed pellets. When I got it out, I discovered the cause of the problem - the lower auger is defective . One section of the auger screw is missing, so it cannot feed the pellets out. There is no sign that the auger cracked or broke (no pieces of the auger were in the jam). It appears that it was defective from day one (the sellers of the house had not used the stove for a long time since it did not work well for them either - they never serviced it or had it serviced). [Edit - this gap was by design 2002-2006]
I emailed ESW customer support on Nov. 26, and have never received any response. I finally called to order a replacement part. It came today, totally covered in rust. The packaging showed no evidence of moisture.
The way I see it, whoever assembled this stove could obviously see that the auger was defective, but used it anyway. Whoever packaged the new auger for shipment could obviously see it was covered in rust, but sent it anyway.
Is this what I should continue to expect in dealing with Englander?
Richard
I finally removed the lower auger to make sure I got the jam fully cleared out. The lower auger was packed with pellets and crushed pellets. When I got it out, I discovered the cause of the problem - the lower auger is defective . One section of the auger screw is missing, so it cannot feed the pellets out. There is no sign that the auger cracked or broke (no pieces of the auger were in the jam). It appears that it was defective from day one (the sellers of the house had not used the stove for a long time since it did not work well for them either - they never serviced it or had it serviced). [Edit - this gap was by design 2002-2006]
I emailed ESW customer support on Nov. 26, and have never received any response. I finally called to order a replacement part. It came today, totally covered in rust. The packaging showed no evidence of moisture.
The way I see it, whoever assembled this stove could obviously see that the auger was defective, but used it anyway. Whoever packaged the new auger for shipment could obviously see it was covered in rust, but sent it anyway.
Is this what I should continue to expect in dealing with Englander?
Richard