I just a month ago had a new Harman P68 installed. Between now and then I have burned about three bags of Hamer's Hot One's with no problem whatsoever. Very little ash, great flame and great heat. Have the controls set to IGNITER on AUTO, MODE in ROOM Temp - "L", FEED to 3-1/2 and TEMP to 4-1/2 on the dial (about 73-74 degrees). Last night it was working we thought just fine, but later in the evening I guess we didn't notice it didn't come on. Anyway, this morning we got up and heard the COMBUSTION BLOWER running and the STATUS LED was giving a 6 blink error light. I immediately checked the burn pot/auger area, and it had very little ash, and the auger was clearly visible. (The ash pan down below has less than a half inch of fine ash). For the heck of it, I also cleaned the burn pot area so all the holes were very clear, not that they were clogged up. The control settings above have always been the same except for slightly adjusting the TEMP control to adjust temperature.
I did some quick research on this site, and the consensus was to try turning the MODE switch from Room L to OFF. Then wait a minute and turn it back to where it was, which I did. I let it run for about 15 minutes, but no change. Then, leaving it that way (Room - L), I pulled the plug and waited a minute again. Again no change. I left it that way again, combustion fan still blowing, and after 36 or so minutes the status LED started blinking 5. I expect it to blink 6 around 50 minutes. When it blinks 6 I'm pulling the plug. I called the dealer but still haven't gotten a call back from the service manager. I didn't want to fiddle with the controls since I am very new to pellet stoves and didn't want to screw up something especially if something is failing or has failed. This is for those who know much more than me.
My P68 was installed by the dealer's installer (a private contractor they use all the time they said originally). The venting is thru the wall, using 3" Selkirk Metalbestos approved pipes and elbows.
I think the unit was tested after it was installed using the TEST function on the FEED control, but I can't be sure. But after it was fired up about 2 weeks later for the very first time, it worked just fine, and has been until this morning, or maybe even last night.
Ok, so what is recommended that I can do if I can't get service ASAP? After all, this is a brand new stove that for all intents and purposes has had very, very little burn time. I look to you experienced users for clear and accurate guidance. I am both electrically and mechanically inclined, but I am totally inexperienced with pellet stoves work and why this new failed almost right off the bat. We need the heat
Do appreciate any and all help you can send my way. Thanks in advance.
I did some quick research on this site, and the consensus was to try turning the MODE switch from Room L to OFF. Then wait a minute and turn it back to where it was, which I did. I let it run for about 15 minutes, but no change. Then, leaving it that way (Room - L), I pulled the plug and waited a minute again. Again no change. I left it that way again, combustion fan still blowing, and after 36 or so minutes the status LED started blinking 5. I expect it to blink 6 around 50 minutes. When it blinks 6 I'm pulling the plug. I called the dealer but still haven't gotten a call back from the service manager. I didn't want to fiddle with the controls since I am very new to pellet stoves and didn't want to screw up something especially if something is failing or has failed. This is for those who know much more than me.
My P68 was installed by the dealer's installer (a private contractor they use all the time they said originally). The venting is thru the wall, using 3" Selkirk Metalbestos approved pipes and elbows.
I think the unit was tested after it was installed using the TEST function on the FEED control, but I can't be sure. But after it was fired up about 2 weeks later for the very first time, it worked just fine, and has been until this morning, or maybe even last night.
Ok, so what is recommended that I can do if I can't get service ASAP? After all, this is a brand new stove that for all intents and purposes has had very, very little burn time. I look to you experienced users for clear and accurate guidance. I am both electrically and mechanically inclined, but I am totally inexperienced with pellet stoves work and why this new failed almost right off the bat. We need the heat
Do appreciate any and all help you can send my way. Thanks in advance.