Purchased the Montpelier II and having difficulty keeping a fire going. Seems to die despite a hot firebed and I have to leave the door open a bit. I have a question about the ACC….When first installed pushing in the ACC knob and pulling it out would start the timer…The company that installed the unit could not tell me what it actually did and I have lost all confidence in them.
Fast forward to this week. I had them come in and route the power cord to the right instead of the left. After that I heard the timer on the ACC. So now if I push the ACC in all the way and leave it, the unit starts up and pushes the knob out on its own about a 1/2 inch before it stops. Is it supposed to do this? Previously pushing in the ACC and leaving it there stopped the timer which wouldn’t start until I pulled out the handle. What did they do moving the cord and does it matter? I feel they’re too inept to call again. Any input is appreciated.
Fast forward to this week. I had them come in and route the power cord to the right instead of the left. After that I heard the timer on the ACC. So now if I push the ACC in all the way and leave it, the unit starts up and pushes the knob out on its own about a 1/2 inch before it stops. Is it supposed to do this? Previously pushing in the ACC and leaving it there stopped the timer which wouldn’t start until I pulled out the handle. What did they do moving the cord and does it matter? I feel they’re too inept to call again. Any input is appreciated.