Living in Kansas City my options are limited for pellets. Last year I bought 5 tons from the local Sutherland's Hardware and was less then satisfied with the product. Low heat output lots of ash and fines. So it is back to Menard's this year! Right now they have their softwood pellets for the same price as there hardwood. I don't know a thing about the softwoods as they only sell them by tho ton and do not have any on the floor to investigate. If anyone can shed some light on these pellets I would appreciate it. I'll try to get more information as soon as I am to get a UPC label code.