I want to thank all of you for the advice regarding Maine Woods Pellets in Athens Maine. The first ton of pellets I bought with my new Harmon Accentra stove were premium quality. The next two ton shipment I received in September were not, however did not realize the problem until I started to burn them at Christmas time. I followed your advice and contacted the supplier, but no help there. I called the factory in Athens and spoke to the plant manager David Carr . He acknowledged they had a problem in production in the summer which was now corrected. I visited the factory and inspected the pellets before I exchanged out the bad ones. The quality is definitely premium now. The 2 tons were exchanged today. I was very impressed with the way I was treated and would urge others to give this company another chance. I too want to help a new business flourish in Maine.