After having the high-limit sensor trip several times on my M55, dealer came out and placed a cover plate over part of the feed auger to slow the feed rate down. This was an approved warranty repair by Enviro, however the dealer is charging $40 for a service call fee even though the unit was under warranty and this repair fixed a stove defect. Anyone else experience a similar charge by their dealer? They are not budging on the fee stating that Enviro does not reimburse them for the service call. I see it as a case where they sold me a stove that had a design defect and that they should stand behind the product. Any comments, opinions or past experiences?
I'm trying to reach their Enviro sales rep directly to discuss the fee but so far to no avail. Considering that I've now got a very noisy exhaust fan that needs to be checked I'd like to see if I can avoid the fee by dealing with Enviro directly, hoping they'll stand behind the product. Thought I did my research before purchasing the stove but while the dealer assured me they stood behind their products and warranties never mentioned that separate service charges. Never had this problem with my old Quadra-fire Mt. Vernon (thru a different dealer) but if it's the norm I'll have to suck it up.
Other than this issue love the stove so far. Have gone thru 3 tons this winter and it hasn't let me down. Doesn't throw as much heat as my old Quadra-Fire Mt. Vernon (non AE), but according to Enviro customer service they are working a higher volume fan that should throw out more heat (didn't say if it could be used for retrofits though). However the M55 so far has been much more dependable and is much, much easier to clean and maintain.
Thanks,
Mark
I'm trying to reach their Enviro sales rep directly to discuss the fee but so far to no avail. Considering that I've now got a very noisy exhaust fan that needs to be checked I'd like to see if I can avoid the fee by dealing with Enviro directly, hoping they'll stand behind the product. Thought I did my research before purchasing the stove but while the dealer assured me they stood behind their products and warranties never mentioned that separate service charges. Never had this problem with my old Quadra-fire Mt. Vernon (thru a different dealer) but if it's the norm I'll have to suck it up.
Other than this issue love the stove so far. Have gone thru 3 tons this winter and it hasn't let me down. Doesn't throw as much heat as my old Quadra-Fire Mt. Vernon (non AE), but according to Enviro customer service they are working a higher volume fan that should throw out more heat (didn't say if it could be used for retrofits though). However the M55 so far has been much more dependable and is much, much easier to clean and maintain.
Thanks,
Mark