We had a Heatilator Constitution C40-C wood burning fireplace with (2) auxilary ducts with fans professionally installed last year and are getting very little heat out of the auxillary ducts. The ducts extend 6' and the other 10' into the basement. The factory fans are installed at the end of the runs with covers for decent appearance. The ducts are class B with 270 degrees of bend and are well under the max length of 40' runs of duct work for reference. We can put an IR thermometer on the fire box glass and get a reading of 600 degrees, 450 degrees out of the fan above the unit that blows into the room it is installed, but only 78 degrees out of each basement duct work. The company who sold and did the install are of no help at all and Heatilator will not reply to me either. I dont' know if they goofed the install by not taking out the duct shield prior to hooking up the duct work or not. Hopefullythis isn't the case as the entire unit is surrounded by masonry block and I do not know if this area is accessible from inside the unit. Any ideas? TIA