Well my new Omega was installed on Monday, WHAT A HEAT. The other day i went to take the burn pot out, they showed me how once , but i couldn't seem to do it and didn't want to force anything, maybe one of you guy's that have one could explain it to me one more time LOL. I lift the lever that hooks on the front and then i'm lost it moves but won't lift out. The unit is very nice , great flame and the heat is amazing, and i have very crappy pellets right now, but only had a few bags and i will pick up some good ones today. When i figure out how to put pic's on here i will, and i will probably need help with that too LOL