I had my Jotul F400/Castine professionally cleaned a few days ago by the same licensed/insured sweep service that installed the stove. But this time the "sweep" was a 20-something who didn't seem familiar with the stove. Last time it was cleaned, it was by the very experienced owner of the company.
Tonight I made a fire for the first time since the recent cleaning. For the first time ever in 6 years of running the stove, the front glass get sooted up heavily. You can barely see the flames inside. This has never happened in literally hundreds of prior burns. Wood is the same 2+ year seasoned red oak I've been running for a long time; no change there.
Per the manual, the F400 has an air-wash feature that runs warm air across the inside surface of the glass. In the past the only soot buildup was in the lower left and lower right corners of the window. I could always see the flames & coals very clearly. Could the young technician have reinstalled the jet assembly (don't know the correct name) in some way that has disturbed the air-wash system? During the cleaning I stayed in the room and closely watched everything he did. He did get that 4"x8" plate (don't know the name of the part) reinstalled on top of the jet assembly, and I didn't see any other loose parts.
But the glass is getting sooted up like crazy, and that never happened before this cleaning.
ETA: the sooting effect is the worse with the front air lever turned down low. During the initial burn with lots of flames, it's not too bad (though worse than ever in the past). But once the jets are going and I turn down the air (over time), the sooting gets a lot worse.
Here is a pic showing the soot in the center of the window. This has never happened before.
![[Hearth.com] Jotul F400/Castine: air wash messed up? [Hearth.com] Jotul F400/Castine: air wash messed up?](https://www.hearth.com/talk/data/attachments/337/337095-3d2300ecbd52a9a60b900254d1de589d.jpg?hash=25KK8F750U)
Tonight I made a fire for the first time since the recent cleaning. For the first time ever in 6 years of running the stove, the front glass get sooted up heavily. You can barely see the flames inside. This has never happened in literally hundreds of prior burns. Wood is the same 2+ year seasoned red oak I've been running for a long time; no change there.
Per the manual, the F400 has an air-wash feature that runs warm air across the inside surface of the glass. In the past the only soot buildup was in the lower left and lower right corners of the window. I could always see the flames & coals very clearly. Could the young technician have reinstalled the jet assembly (don't know the correct name) in some way that has disturbed the air-wash system? During the cleaning I stayed in the room and closely watched everything he did. He did get that 4"x8" plate (don't know the name of the part) reinstalled on top of the jet assembly, and I didn't see any other loose parts.
But the glass is getting sooted up like crazy, and that never happened before this cleaning.
ETA: the sooting effect is the worse with the front air lever turned down low. During the initial burn with lots of flames, it's not too bad (though worse than ever in the past). But once the jets are going and I turn down the air (over time), the sooting gets a lot worse.
Here is a pic showing the soot in the center of the window. This has never happened before.
![[Hearth.com] Jotul F400/Castine: air wash messed up? [Hearth.com] Jotul F400/Castine: air wash messed up?](https://www.hearth.com/talk/data/attachments/337/337095-3d2300ecbd52a9a60b900254d1de589d.jpg?hash=25KK8F750U)
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