I installed a Hearthstone Heritage this fall and cannot get it to stay burning unless I leave the side door unsecured. The fire dies down and eventually goes out. The same thing happens when I close the bypass door, combustion lessens and the stovepipe and top stones cool down and so I leave it bypass all the time. Opening an exterior door does not help. It gets good and hot as long as the side door is not tight against the body. It's a through-the- roof stovepipe and chimney. I've added a chimney section so the top is about 8' above the roof and about 1' above the roof ridge and about 10'away - we have a low sloped roof. Anybody have similar problems that they fixed?