Mike, I see that you're associated with England Stoves and I'd be happy to talk to you. I'll be working 12 hour days this week so I'm not sure if I will get a chance to call but I will definitly be in touch.
As to everyone else, I never said that I have any issues with the stove putting out enough heat to heat the house, because I don't. We have a small Cape Cod with a finished basement. We don't use the 2nd floor and it's just my wife and I so all the other bedrooms are closed off as well. When the stove was running I didn't have any heat issues. I burned 2 1/2 tons of pellets last year and about 200 gallons of oil.
As for cleaning, I cleaned the stove and flue completely (except for the blower) as soon as we moved in. I disassembled the entire flue and cleaned it two more times throughout the winter. Admittedly I did not know you were supposed to take the blower out and will do so before this winter. Also the stove was manufactured in August 2000, so I do not know the maintenance history before last Nov.
All that being said, the lack of auto ignition is a serious reason why we dislike the stove. That is why I asked the original question about installing one as we are considering selling it and getting something else. Gio, I will blame the stove for not having the auto ignite feature, feel free to stop by and show me how proper maintenance would cause an igniter to appear any time you want to. On a serious note, I see you have the same stove. When you light it initially and the door is open, do you have stove turned on or off? I find if it is off quite a bit of smoke comes into the house. However, if it is on, the auger often pushes too many pellets down and smoothers the fire.