New member to the forum, but have been reading as a guest for some time. I have an Englander 25 EPI that I recently purchased from HD. It was a floor model and has some issues, but Englander customer service has been really great. My most recent problem is that the pellets are not feeding enough to maintain a decent fire. I called customer service today and explained the problem. The tech told me to change the low fuel feed to 6, if it is not already there. I checked this evening and it is set on 1. I've read other posts that indicate that 1 is a correct setting, but in my case the Englander tech told me to change it to 6. Problem is, he didn't tell me how to change the setting. Can anyone give me a hand? Thanks much!