stove is in my basement it does not seem to get enough air to the burn pot and will over fill wont burn on any thing more than 5 called tech line about 10 times checked every thing still nothing any help would be great and maybe might even move the stove to main level will over flow burn pot with in an hour have cleaned it many many times nothing seems to be working stove is new as well as all the pipe starting to get cold out willing to try any thing thanks