Recently we had a Pacific Energy insert put into our fireplace opening. The installer had to put in an offset connector because the chimney did not line up with the stove's chimney pipe. When we open the door to put more wood in, smoke and ashes billow out into the room. We've tried cracking a window and opening the door, but this does not help.
Also, there are unburned coals in the back. It is not burning evenly.
Please offer suggestions or possible solutions.
Thanks.
Also, there are unburned coals in the back. It is not burning evenly.
Please offer suggestions or possible solutions.
Thanks.