We bought a Country Flame Pellet Stove 3 years ago. This has been a nightmare. We fill the hopper full with pellets and pellets do not slide to the augger. Once the pellets go through it leave the augger area empty but yet there is a whole bag in hopper. Our stove then will shut off and will need to be restarted. The only way to get them down is to push manualy by hand. Does anyone else have this problem? I called the MFG they were no help and the dealer went out of business after many years (bad customer service I suppose!) Any suggestions or ideas??