We had our house built with a Quadra Fire Pioneer II, to look like the one in the mnf’s brochure, where the fireplace sits flush to the hearth. Originally we had Eldorado cap stones ‘White Cloud’ used for the hearth but the mason installed it too high and the grate wouldn’t open. This hearth stone did not get too hot but it scorched and looked awful so we upgraded to solid granite, when the mason fixed his mistake.
Now the hearth gets to 220 degrees and is dangerous to touch. The builder looked at installation pictures and realized like we did, the hearth was built with combustible materials and needs to be redone. We believe there are more installation issues as all our white grout has turned tan. We’ve only used the fireplace about 30 times, as we moved in 10/1/24.
FIRST QUESTION: if the hearth is built with cinder blocks instead of 2x4’s, can the design stay the same, with the granite slab located just under the grate, and not get so hot? Will that fix the heat issue? Or do we have to either go with another hearth material or lower the hearth or eliminate it entirely (which is what the builder wants us to do).
SECOND QUESTION: from the installation pictures, do you see anything amiss? These are the only pictures we have . We believe the non combustible front board does not reach the 80” it needs to per the installation manual.
THIRD QUESTION: any ideas as to why the white grout has turned light brown in a matter of 12 weeks?
Thank you SO MUCH for any advice.
Now the hearth gets to 220 degrees and is dangerous to touch. The builder looked at installation pictures and realized like we did, the hearth was built with combustible materials and needs to be redone. We believe there are more installation issues as all our white grout has turned tan. We’ve only used the fireplace about 30 times, as we moved in 10/1/24.
FIRST QUESTION: if the hearth is built with cinder blocks instead of 2x4’s, can the design stay the same, with the granite slab located just under the grate, and not get so hot? Will that fix the heat issue? Or do we have to either go with another hearth material or lower the hearth or eliminate it entirely (which is what the builder wants us to do).
SECOND QUESTION: from the installation pictures, do you see anything amiss? These are the only pictures we have . We believe the non combustible front board does not reach the 80” it needs to per the installation manual.
THIRD QUESTION: any ideas as to why the white grout has turned light brown in a matter of 12 weeks?
Thank you SO MUCH for any advice.