I'm a new owner of the Empress and having a few problems. I've had the stove for about 3 weeks now. I've read a lot of this forum and its been so helpful.
My glass was turning black within the first 24 hours. I read to give it more air. I have but continues to still turn gray towards the top of the glass in the center in a ball formation. I gave it a little more air and the pattern has changed to a foggy look all over the glass. I've even tried the damper all the way to the right but doesnt seem to change.
The more air I seem to give the less powerful the flame becomes. It is a short flame staying close to the burn pot. The ash seems blacker this week then my first 2 weeks. The ash pan is containing partial pellets like they did not burn completely.
Lastly, I read that some stoves do not burn well on a low setting. I turned it up to the 2nd setting and have tried it on the 3rd setting too.
Any advice would be greatly appreciated by this newbie! Thank you!
My glass was turning black within the first 24 hours. I read to give it more air. I have but continues to still turn gray towards the top of the glass in the center in a ball formation. I gave it a little more air and the pattern has changed to a foggy look all over the glass. I've even tried the damper all the way to the right but doesnt seem to change.
The more air I seem to give the less powerful the flame becomes. It is a short flame staying close to the burn pot. The ash seems blacker this week then my first 2 weeks. The ash pan is containing partial pellets like they did not burn completely.
Lastly, I read that some stoves do not burn well on a low setting. I turned it up to the 2nd setting and have tried it on the 3rd setting too.
Any advice would be greatly appreciated by this newbie! Thank you!