I'm hoping someone can help me with what I'm sure is a simple issue. We are burning Okanagans this year purchased at BJ's. We love the heat output but apparently this was "bad" batch of okies because they are loaded with fines. Which brings me to my problem.
Pellets are not feeding on my Harman P-61. The auger motor and fan are working properly and the auger turns just fine. I suspect that the fines from the pellets are affecting the slide plate and/or the feed tube. I removed the wing nut and piece that exposes the slide plate assembly but I can't remove the slide plate itself. The part of the slide plate I can see appears to rest in slots on the vertical piece that straddles the screw, but it won't lift up. It doesn't seem to be "stuck", it just won't lift. Space is pretty tight in there, with a wiring harness and the control board not too far away. Since people talk about removing the slide plate on their stoves like combing their hair, I'm sure it's a simple thing I'm missing, such as how much of the slide plate assembly actually comes out. I don't want to screw my stove up by doing something wrong, but at the same time I don't want to have to call the dealer out here for basic stuff like this. Thanks!
Pellets are not feeding on my Harman P-61. The auger motor and fan are working properly and the auger turns just fine. I suspect that the fines from the pellets are affecting the slide plate and/or the feed tube. I removed the wing nut and piece that exposes the slide plate assembly but I can't remove the slide plate itself. The part of the slide plate I can see appears to rest in slots on the vertical piece that straddles the screw, but it won't lift up. It doesn't seem to be "stuck", it just won't lift. Space is pretty tight in there, with a wiring harness and the control board not too far away. Since people talk about removing the slide plate on their stoves like combing their hair, I'm sure it's a simple thing I'm missing, such as how much of the slide plate assembly actually comes out. I don't want to screw my stove up by doing something wrong, but at the same time I don't want to have to call the dealer out here for basic stuff like this. Thanks!