Hampton GCi60 - loud noise while dropping pellets

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Riverlife

New Member
Dec 29, 2022
3
Heathsville, Va
Hello - I recently installed a brand new Regency GCI60 pellet stove insert. This is our first pellet stove. The pellet stove makes loud noises when dropping pellets. The sound hums and bangs and sounds like a squeaky door opening. I’ll try to attach a video. I believe it could be the agitator or auger. Any thoughts?