Hi, we are relatively new to the pellet stove craze as well. We have a very "leaky" 270 year old farmhouse. After spending $700 a month last winter on heating oil we knew something had to be done. we bought a Quad MT Vernon and are rally happy with it. It didn't heat the whole 4000sq feet of our house like we hoped so we just bought a empress insert 3 weeks ago to put in our family room. It worked amazingly well for 3 weeks and now we can't seem to keep it lit. We press on, the pellets drop into the burner pot the igniter lights them we get a nice tall flame for about 5 minutes and then the flame goes out and the pellets keep dropping but it does not reignite them. after a while the blower turns to blowing colder air and t then we get a flashing red light and so we try the cycle again. This has happend the last 2 days so we called the place where we bought the stove and they recommened thouroughly cleaning the stove, which we did and it still doesn't work. We are going to call again tomorrow and have a tech come out and take a look. I'd just thought I'd put our problem out there and see if this has happened to any of you or if you might have a suggestion.
Thanks!
Kate
Thanks!
Kate