I have a empress insert that won't run on low. I had a programmable thermostat hooked up to it, and set to on/off setting. The way it is supposed to work when the thermostat doesn't call for heat it will go down to #1 and stay there for 30 min then shut off. the problem is mine goes out before it gets to 30 min even if I set in on manual mode and turn it down to #1 it will go out. Fills the pot with pellets then shuts off. This is the second stove that is doing this the first one did the same thing. After working with the dealer for a year on the first on. I finally got them to put a new one in but it does the same thing maybe worse. I have even seen it do it on #2 setting on this one. Anyone else having this problem or heard of anyone?? It seems like they don't want anything to do with me now. Help Please.
Mark
Mark