Hi,
I have a drolet Eco 65 with outside air kit installed in basement. It has run fine for 3 years, with the exception of having to replace the blower/fan last year, which I did. I cleaned the chimney and stove out for this year and so far have burned 8 bags of pellets.
Over the weekend, I had it set on 4 (of 6) heat setting and it has been running great so far this year. When I turned it down to setting 2 (of 6) from 4, after about ten minutes it shut down (moves from manual to OFF position) without my touching it. The first time I didn't pay much attention to it. Now last night I tried starting it on setting 2 again, and it fires up great but after about a half hour, it shut down again.
Both times this happened, it never had an error message, not even an "E" message. However, after trying to pinpoint the problem, i ran another 40 pounds of pellets in it on "4" last night and it ran until empty, and the "E" message was on it this morning (which should happen).
I called Drolet this morning and the guy said that is impossible, I must have had it on thermastat mode. I have never used thermastat mode so I knew that was the not possible. He suggested I tried to PILOT ON and see if it recreates the problem at low setting. I am going to try that tonight.
Anyone have any suggestions because without an error code, it is not really making sense to me or Drolet?
Thanks!
UPDATE:
I ran it again today on setting 4 and now it lost all power and i had to unplug it and plug it back in to get blower to at least blow smoke out of it.
I have a drolet Eco 65 with outside air kit installed in basement. It has run fine for 3 years, with the exception of having to replace the blower/fan last year, which I did. I cleaned the chimney and stove out for this year and so far have burned 8 bags of pellets.
Over the weekend, I had it set on 4 (of 6) heat setting and it has been running great so far this year. When I turned it down to setting 2 (of 6) from 4, after about ten minutes it shut down (moves from manual to OFF position) without my touching it. The first time I didn't pay much attention to it. Now last night I tried starting it on setting 2 again, and it fires up great but after about a half hour, it shut down again.
Both times this happened, it never had an error message, not even an "E" message. However, after trying to pinpoint the problem, i ran another 40 pounds of pellets in it on "4" last night and it ran until empty, and the "E" message was on it this morning (which should happen).
I called Drolet this morning and the guy said that is impossible, I must have had it on thermastat mode. I have never used thermastat mode so I knew that was the not possible. He suggested I tried to PILOT ON and see if it recreates the problem at low setting. I am going to try that tonight.
Anyone have any suggestions because without an error code, it is not really making sense to me or Drolet?
Thanks!
UPDATE:
I ran it again today on setting 4 and now it lost all power and i had to unplug it and plug it back in to get blower to at least blow smoke out of it.
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