Called my stove dealer & told him my brick back wall had cracked...... no problemo , he was gonna call & order one . After 2+ weeks of waiting, i called him yesterday. He called them & they told him they were back ordered & would be sent to him on the 15th . So, he calls me back & tells me about the end of the month . He said at least 10 days after the 15th . Meanwhile because of my fireback being split in 2 , I have to strip the stove everyday cause of the S#$%^ dam Athen pellets causing so much ash. Have to keep burning them on high to get good heat so most times, i'm out of pellets by the time i get up & have to put the oil on for a bit. So on it goes. Muss PS. I'm glad i have you folks to vent to !