Has anyone burned some of the Atlas from Costco yet? I wonder if the quality is like a Costco batch since they sell them for $185 per ton then regular up to $249 per ton in my area.
Pellet-King said:Costco selling pellets?, NO-Way!.....oop's saw your from Wa, none here in Ct
j-takeman said:Look at the pretty color blues in there. Wonder what cause that?
When I see stuff like this, I am so glad I got this multifuel stove. I hope you didn't buy very many of them.
Griny said:Well I complained to Atlas and they didn't wait with they're reply and obviously don't want a bad name in the pellet business.
Here's my letter to them and his reply (that was 9pm last night!) hats off to them!
------- Original Message -------
From :
Sent : 10/15/2010 5:30:37 PM
To :
Cc :
Subject : RE: Atlas pellets
Hi,
I recently bought a pellet of Atlas pellets from Costco, had a great deal so I couldn't let it go.
Last year I tested a few of your Atlas pellets and was very pleased with them.
Now I have been buring them for a couple of days and after 1,5 bags I realized that my flames were getting very lazy.
I soon realized what the problem was, my burn pot was about 1/3 full of
klinkers or stuck together ashes so that the air couldn't get thru and resulting a lazy flame.
I used to burn Bear mountain pellets and didn't have to clean my burn pot for over 2 weeks.
Now I have 47 bags left and really don't like that I have to clean my pellet stove every day.
There is obviously something wrong with these pellets. Code on the bag is LDPE 4
Please let me know what to do.
Thanks,
Kornelis
Hi Kornelis,
I know this will sound odd but thank you for the complaint. I know that sounds crazy but if you
had't let us know of your issue we would have no way of fixing the problem. I would bet we got some
dirt mixed in with the sawdust and that has caused the problem. This rearly happens but always
causes klinkers. Please keep the current ton and we will either give you a new one or refund a
portion of your money.
I do ask a favor, on the pallet there is a ticket, please foreward me that number so we can track
down the production date.
Atlas Pellets
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