I had my chimney cleaned in October. The two individuals that did the job swept the chimney from the bottom-up and, after I asked why, explained to me that it would be too dangerous to do it from the top-down because it was raining quite heavily outside. The also ran the brush up and down once. That was it..done.... This seems like a professional company. They are the ones who installed my stove and did it well. I am not an expert, but I expected them to do a top-down sweep and at least run the brush up and down a few times. The stainless flue could not have been that dirty (burned 2 cords), but I still felt short changed. I complained and the owner quickly replied and offered to re-sweep the chimney at no charge.
So, am I being reasonable here? What should I have expected?
So, am I being reasonable here? What should I have expected?