Castle Serenity feeding inconsistently - how to remove auger?

[mmcc]

Hi - I have a Castle Serenity that is feeding rather inconsistently. I ran the auger in diagnostic mode, and the auger motor runs as expected, the auger turns as expected, but pellets drop only intermittently. When I heat with the stove, the fire often comes close to going out.

I suspect that the auger might be gunked up with pellet dust. Are there any guides out there for how to remove the auger? I found a video on removing the auger motor, which is a good start, but I'm not sure what to do after it is off.

Thanks!
Clark

 

[ARC]

Have you checked the set screw that connects the motor to the auger. If set screw is tight I would empty hopper and run auger in diagnostic mode it should loosen any jam.

Castle Serenity and Comfortbilt use basically the same feed system.

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[mmcc]

Have you checked the set screw that connects the motor to the auger. If set screw is tight I would empty hopper and run auger in diagnostic mode it should loosen any jam.

Castle Serenity and Comfortbilt use basically the same feed system.

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Set screw seems to be tight (and the head is in a position relative to the auger motor bracket that getting a hex wrench on it is being a pain).

I ran the auger in diagnostics mode for maybe an hour. It still seems to be behaving the same: auger turns, pellets feed but inconsistently.

Thanks!

 

[mmcc]

I didn't end up removing the auger, but I did clean out the hopper and remove the auger motor so I could turn the auger by hand. I turned it a bunch of times in both directions until it was turning freely and cleaned out the hopper again. After reassembling, it seems to be working much better now.