I am having a bit of a problem with my Big E stove that I haven't been able to figure out here using the search and it really isn't addressed in the troubleshooting part of the manual.
The stove is 2 1/2 months old. I have gone through a little less than 2 tons of pellets. It is cleaned at least weekly including the chamber behind the burn pot. I have not cleaned any blower blades yet. It is vented with 4" pipe with 17 feet of rise.
The problem occurs when running the stove on 4. After a couple of hours or so, the flame gets very lazy like it isn't getting any air. Moving the dampner doesn't make a difference. Normally the dampner is at least half way out. It looks the same as it does when you open the door to scrape the burn pot except taller. Pellets continue to feed. This happens in about 45 minutes on 5. I don't run the stove for extended period on 5. I would like to run it on 4 as 3 just doesn't cut it when the temps outside drop below about 22 degrees. I am running the stove on manual. Also the control panel locks up when this happens and will not respond when trying to adjust the feed rate or turn the stove off. I thought it may be a malfunction of the switch that turns the stove off after you leave the door open to long but the stove will still shut down if the door is left open to long.
Currently my solution is to leave the front door open until the stove starts to shut down on its own. I let it cool about half way down, unplug the stove and plug it back in and restart. Everything works fine again. My only idea is to clean the fans but everything seems to work ok after restarting.
Any ideas?
The stove is 2 1/2 months old. I have gone through a little less than 2 tons of pellets. It is cleaned at least weekly including the chamber behind the burn pot. I have not cleaned any blower blades yet. It is vented with 4" pipe with 17 feet of rise.
The problem occurs when running the stove on 4. After a couple of hours or so, the flame gets very lazy like it isn't getting any air. Moving the dampner doesn't make a difference. Normally the dampner is at least half way out. It looks the same as it does when you open the door to scrape the burn pot except taller. Pellets continue to feed. This happens in about 45 minutes on 5. I don't run the stove for extended period on 5. I would like to run it on 4 as 3 just doesn't cut it when the temps outside drop below about 22 degrees. I am running the stove on manual. Also the control panel locks up when this happens and will not respond when trying to adjust the feed rate or turn the stove off. I thought it may be a malfunction of the switch that turns the stove off after you leave the door open to long but the stove will still shut down if the door is left open to long.
Currently my solution is to leave the front door open until the stove starts to shut down on its own. I let it cool about half way down, unplug the stove and plug it back in and restart. Everything works fine again. My only idea is to clean the fans but everything seems to work ok after restarting.
Any ideas?