ASUS Laptop

[zrock]

Little stumped here i have a Asus tuf gaming laptop (F17 FX706HF). I just put a docking station on it to hopefully eliminate a random monitor issue i have waking it up. Now according to the specs of this laptop it has a the usb c thunderbolt and my intention was ditch the old school round charging cable and just do the charging through the docking station. Well to my dismay the docking station does not have that capability even though it states it does, it will not even fast charge my phone, i have a good 100w charger running the docking station. Just to rule out the charger i plugged it into the laptop direct and it would not charge it, plugged in my phone to the power supply and it fast charged it no issue, plugged the charger into my del computer and had no issues charging that laptop. I even grabbed my dell 85w charger and had the same scenario with everything. No my question is am i missing something with this laptop that i cannot get it to charge through the USB?

I guess worst case the laptop charger i purchased has a additional USB that i can plug my old USB hub into and charge everything at fast charge if i want to. Was hoping to get rid of a few plugs off my desktop.

Just tried the USB charging on my kits laptop that is identical and same issue.

 

[EbS-P]

My guess is that they didn’t hook the thunderbolt up to the power input of the laptop and are only using it as a data connection. My dell has two usb c ports only one will charge the laptop.

 

[zrock]

Ya thats what i was afraid of.. gotta love their advertising dept only give 1/2 the info required and then dummies like me assume.

 

[gthomas785]

I have seen a few laptops that will only charge on a very specific selection of usb-c chargers, even if it's the exact same wattage and other specs. I don't know what the difference is between them. If you have another newer one on hand or that you could borrow I would try that

 

[stoveliker]

Chargers communicate with "chargees" to set the power level. Hence the claim that it does not matter if you charge your phone (30 W or so) with a laptop (150 W or so) power supply. And it is said that if communication does not work well, things default to a 5 W charging.
For a phone that means hours for a full charge.
For a laptop (the issue here) that may mean "no charging", as 5 W is too small?

(I'm not fully convinced that the phone charging with a laptop charger is okay because of communication is true, having felt my phone heat up significantly more once when I was charging with a laptop power supply...)

 

[gthomas785]

Chargers communicate with "chargees" to set the power level. Hence the claim that it does not matter if you charge your phone (30 W or so) with a laptop (150 W or so) power supply. And it is said that if communication does not work well, things default to a 5 W charging.
For a phone that means hours for a full charge.
For a laptop (the issue here) that may mean "no charging", as 5 W is too small?

(I'm not fully convinced that the phone charging with a laptop charger is okay because of communication is true, having felt my phone heat up significantly more once when I was charging with a laptop power supply...)

No device made in this century will accept a charge rate it isn't capable of. Worst case it will simply not charge or fail to recognize a charger connected. If your phone is heating up, that means it is charging at the faster rate it was designed for. Your phone's battery thermal management is probably poor, which could lead to degraded battery life, but it was designed for that nonetheless. Many people would prioritize faster charging over phone longevity since they replace their phones on an annual basis. Not to say that I subscribe to that wasteful philosophy in any way.

 

[stoveliker]

No device made in this century will accept a charge rate it isn't capable of. Worst case it will simply not charge or fail to recognize a charger connected. If your phone is heating up, that means it is charging at the faster rate it was designed for. Your phone's battery thermal management is probably poor, which could lead to degraded battery life, but it was designed for that nonetheless. Many people would prioritize faster charging over phone longevity since they replace their phones on an annual basis. Not to say that I subscribe to that wasteful philosophy in any way.

So, "capable of" is thus regardless of "what it's designed for". That's bad (imo).

I have kept my first (flip) phone for 10 years, the next (flip) for 3 because at that point I needed a smart phone for some reasons, that first smart phone I kept for 6 years. Battery life was still more than 24 hrs at that point. I had charged it a few times with my laptop charger in a time of need (though only did so partially because of the heat). That only happens when traveling or so.
My second smart phone is now 2 years old.

I subscribe to your philosophy!

 

[zrock]

heard back from the manufacturer of the docking station and well of course the first thing they try and blamb is the charging unit and that i was using the wrong cables. Had to tell them that this was not the source of the problem that it charges everything perfectly fine including my dell laptop i have for work, and that i also used another charger and it failed to work with the docking station. Told them that their pass through on the docking station is not working since i can plug things into my old usb hub and everything also charges at a fast charge rate.. One thing i did notice is this hug runs cold, my old hub ran hot as well as my dell at work runs hot..

As far as the laptop charging through USB it looks like i misunderstood the specs, while it does have thunderbolt it does not have the capability's to charge though that port. Sort of a bummer but will make me look at the specs closer next time.

 

[zrock]

Well this docking station is going back. After several emails and them blambing my cables equipment,etc. I sent them the pics they wanted showing them that everything was their cables and that my phone went from a 7 hour charge plugged into their product down to a hour plugged into the power supply on the same cable. They then came back to say the product does not support fast charging and that the ports are set to only charge very slowly.... so I sent them a screen shot of their specs with the words "nice try". So now I'm done with the Amazon docks.. anyone used the below doc? It states it supports fast charge through the ports.

https://www.staples.ca/products/3095490-en-verbatim-usb-c-pro-docking-station-15-in-1-ssd-enclosure?listId=search

 

[EbS-P]

Well this docking station is going back. After several emails and them blambing my cables equipment,etc. I sent them the pics they wanted showing them that everything was their cables and that my phone went from a 7 hour charge plugged into their product down to a hour plugged into the power supply on the same cable. They then came back to say the product does not support fast charging and that the ports are set to only charge very slowly.... so I sent them a screen shot of their specs with the words "nice try". So now I'm done with the Amazon docks.. anyone used the below doc? It states it supports fast charge through the ports.

https://www.staples.ca/products/3095490-en-verbatim-usb-c-pro-docking-station-15-in-1-ssd-enclosure?listId=search

No but the ssd feature is neat! I probably don’t need it with my work cloud storage.

 

[zrock]

Ya i like the SSD feature and will probably get this one, i will probably use the feature and can get rid of my desktop drive bay and just use this for backup along with cloud. I used to be really redundant in backing up my system and sorta dropped away from that over the years and it recently bit me in the butt. I had a old seagate drive that automatically backed up and when that computer died i never put it back in place. well 2 computers later i needed something off that drive and found that it was no longer supported and it was encrypted by their software and i could not access anything. Then i went to my secondary portable drive that i kept off site only to find out it died and could not read it.. This time im buying locally so if their is trouble i can just go down town and return it. This is the second within a month, the first was just a simple cheap one that overheated with just my monitor plugged in and crapped out in 2-3 days..
I really love the support off this one im having issues with.. now they came back to say yes the dock supports charging but i had so many things plugged in it throttled it down to 15w, well at that charge rate my phone would charge way faster than 7 hours and the only thing plugged onto the dock was the phone i had unplugged everything else.. Emailed them back and told them " you do not have a clue what you are talking about you have been blaming everything but a defective device". How hard is it for a manufacturer to say yes the product is defective we will send you another.. O well back to Amazon it goes...

 

[EbS-P]

Ya i like the SSD feature and will probably get this one, i will probably use the feature and can get rid of my desktop drive bay and just use this for backup along with cloud. I used to be really redundant in backing up my system and sorta dropped away from that over the years and it recently bit me in the butt. I had a old seagate drive that automatically backed up and when that computer died i never put it back in place. well 2 computers later i needed something off that drive and found that it was no longer supported and it was encrypted by their software and i could not access anything. Then i went to my secondary portable drive that i kept off site only to find out it died and could not read it.. This time im buying locally so if their is trouble i can just go down town and return it. This is the second within a month, the first was just a simple cheap one that overheated with just my monitor plugged in and crapped out in 2-3 days..
I really love the support off this one im having issues with.. now they came back to say yes the dock supports charging but i had so many things plugged in it throttled it down to 15w, well at that charge rate my phone would charge way faster than 7 hours and the only thing plugged onto the dock was the phone i had unplugged everything else.. Emailed them back and told them " you do not have a clue what you are talking about you have been blaming everything but a defective device". How hard is it for a manufacturer to say yes the product is defective we will send you another.. O well back to Amazon it goes...

one of the few features of Mac I really likes was their Time Machine backup. I don’t like relying on 3rd party software/hardware interface for backups. That said between my Apple cloud storage and my work OneDrive I have not done a physical backup in years.

 

[zrock]

I'm still not 100% on board with backing up personal info to someone else's server to be hacked.. that's just me.

Picked up the above and so far it works as it should 2 usb ports are higher power while the legacy ports are low power. Will have to wait until a drive goes on sale.. this is way more than I wanted to spend but between the random monitor issue and my kid complaining about the usb charging to slow..

 

[zrock]

To funny the manufacturer of the defective unit once again came back to me.. We have a updated unit that solves the charging issue and would like to know what model you have... LOL where was this in the first email instead of blaming everything but the known issue.