I've been lurking around here for some time and am in need of some advice. I have a new Quad Santa Fe insert that I have been burning Greene Team pellets in without problem. Local Lowes was out of Greene team so I purchased some Starlight premium pellets. When I first opened them I noticed they were big. Some looked over 2 inches in length. They do burn, but my stove seems to have issues regulating them and they make a lot of ash. On high, the fire will range from just tickling the top of the pot to almost touching the plate that covers the heat exchanger. I am thinking that this may be because of either the length of the pellets or possibly their slow ignition. I did notice the first time I used them the ignition was slower than what I was used to from the Greene Team. Any thoughts? Thanks