I have dual fuel E classic and have lots of creosote on back ledge of firebox. It has gotten into gas nozzle for firebox and no more dual fuel and if you try to use it ruinny creosote comes out and goes all over the solenoids and fan. Dealer has 2 other E classics running and one has a dry firebox and other has lots of creosote and the one with dry firebox burns greener wood than other guy that has problems with dry seasoned wood. Also seems to have been an issue when I changed directions of loading with wood. I was puting ends of wood toward door and back wall of box and was getting wood bridging every day. Switched by putting wood ends to side walls of firebox and bridging is no longer a problem and will burn wood from front to back and know have lots of creosote. Just curious if any users have had issues?