Any repair advice?

Veracity

Member
Dec 20, 2014
18
Long Island, NY
Hello,

My Lopi Large Flush Wood Hybrid Fyre insert is about four seasons old now. (Replaced the Cat last season)

The guy who had been doing all of my maintenance retired about two years ago...leaving me to use a local chimney installation and cleaning company.

They have not done a good job. We have had draft problems as soon as the new company took over.

Any advice as to how I can find a reputable person to address this problem?

I’m on Long Island.

Thank you.
 

webby3650

Master of Fire
Sep 2, 2008
10,281
Indiana
Its pretty hard to screw that one up. Either they aren’t cleaning the cat, more likely they aren’t getting the cap clean. Do they clean it from inside? Or do they get on the roof?
 

HomeinPA

Minister of Fire
Jan 4, 2018
510
Central PA
Hello,

My Lopi Large Flush Wood Hybrid Fyre insert is about four seasons old now. (Replaced the Cat last season)

The guy who had been doing all of my maintenance retired about two years ago...leaving me to use a local chimney installation and cleaning company.

They have not done a good job. We have had draft problems as soon as the new company took over.

Any advice as to how I can find a reputable person to address this problem?

I’m on Long Island.

Thank you.
You could try asking your neighbors who they use and if they're satisfied. Find someone that has been in business a while and has a good reputation. Sometime that takes a little legwork. The CSIA link is helpful but not necessarily an indicator of quality of work. It does indicate that they can study and pass a test.
 
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Reactions: webby3650

webby3650

Master of Fire
Sep 2, 2008
10,281
Indiana
The CSIA link is helpful but not necessarily an indicator of quality of work. It does indicate that they can study and pass a test.
You got that right. There’s a lot of “certified” sweeps out there that don’t know the first thing about modern appliances. Many refuse to clean the cat or much of the stove at all.
 

begreen

Mooderator
Staff member
Nov 18, 2005
78,585
South Puget Sound, WA
@Veracity, what part of LI is this? @Dix can you recommend someone?
 

Dix

Minister of Fire
May 27, 2008
6,203
Long Island, NY
I can, depends on the area. I'm in Brookhaven Town, and have used this company in the past for repairs to the masonary chimney the PE is in , and was very happy.

https://chiefchimney.com/

They are in Smithtown.
 

xman23

Minister of Fire
Oct 7, 2008
1,967
Lackawaxen PA
How about doing it yourself? The stove and chimney cleaning isn't very complicated? And you'll know it's done right.
 

Rob711

Member
Oct 19, 2017
188
Long Island, ny
Called above company. No answer machine not taking messages. I think member “chemie” I could be wrong with name. Had this same problem when he purchased his new blaze king. Insulated liners and block off plates are foreign in these parts! Don’t need them I’ve been told.
 

webby3650

Master of Fire
Sep 2, 2008
10,281
Indiana
How about doing it yourself? The stove and chimney cleaning isn't very complicated? And you'll know it's done right.
Just because you did it yourself doesn’t always mean it’s right. There’s a lot to know, it’s not simply dropping a broom. Especially with these hybrid stoves.
 

Rob711

Member
Oct 19, 2017
188
Long Island, ny
Just because you did it yourself doesn’t always mean it’s right. There’s a lot to know, it’s not simply dropping a broom. Especially with these hybrid stoves.
This. I’m pretty sure I installed my liner backwards. But chimney has since changed. I just need someone who knows more than me. Unfortunately in no longer naive thanks to this website!!
 

BKVP

Minister of Fire
Call Soot Solutions 631-403-4755
 

Rob711

Member
Oct 19, 2017
188
Long Island, ny
Funny you respond. Last night it was decided we should just get the Ashford 25 insert I’ve been wanting!
Hopefully we’ll get a chance to get out and look at it Saturday. I’ll have whoever I get it from remove what’s in there and replace with I’m sure another uninsulated liner, hopefully the correct direction!
Hopefully I’ll join that other thread
 

Rob711

Member
Oct 19, 2017
188
Long Island, ny
I should mention chief chimney did respond to email that there out of office so they do get back to you. Doesn’t look like they carry blaze king products
 

begreen

Mooderator
Staff member
Nov 18, 2005
78,585
South Puget Sound, WA
@Veracity did you call Soot Solutions?

Rob, it would be better to start a separate thread for your issues and questions.
 

BKVP

Minister of Fire
I should mention chief chimney did respond to email that there out of office so they do get back to you. Doesn’t look like they carry blaze king products
There are 3-4 very good BK on LI. PM me for support. I won’t list them here.