Eric Johnson said:
Given that most people probably violate the terms of most warranties at some point, I think it comes down to the manufacturer's discretion anyway, at least with low-volume products like boilers and furnaces. Within that context, it's probably not that hard to declare a warranty void and abandon the customer. Companies that provide support for their products and don't try to worm out of their obligations and responsibilities are going to get more business over time than those who earn a reputation for not standing up for their products. This is particularly true today, when we have forums like this one where people from around the world can exchange information.
I really can't say that I've read the warranty on my Eko. I've had issues and they were resolved by the importer and the dealer without question. Ask any poor soul who bought an Adobe about their claims experience, and you'll hear a very sad story that probably ended up in court. I'd be willing to bet the warranties are basically identical, given that they're all drafted by lawyers anyway.
I've worked for many dealers in my life - not all furnace. Thermo-control wood furnaces, John Deere ag and forestry equipment, Homelite, Hoe and Stihl chainsaws, Delaval milking equipment, etc.
At just about all, warranty service was pretty much determined by the dealer, not the company.
If we, as a dealer took on a new line and found out we got headaches with the companys warranty policies, we'd drop them. May not work that way everywhere, but it did in my experiences. In the case of that Olsen furnace I mentioned, I'm friends with the dealer I bought it from. He could not get them to honor their warranty and he did later drop them. In fact, as I sit here typing, they are paying out a class-action law suit against them for many furnances they built under many names - even some high-end names like Trane that were really just resellers.
I personally had a big warranty problem years ago with Kalamazoo that sold a combo oil and wood hot-air furnace similar to what Yukon sells now. Might even be the same one, I don't know.
In that case, it was a long drawn out battle but I got them to make good. Basically, the salesman for that company sold me a furnace too small for my old farmhouse. I made him sign paperwork when I bought it that - if my house could not get up to 65 degrees on the coldest winter days, they'd have to replace it with a bigger unit. I wanted the buy the bigger unit right from the start, but they insisited on selling me, and installing the smaller one. My house would not get above 50 with the wood fire, and it was even colder with the oil on some minus 25F days. Took me two years, but after getting the NY State fraud department involved, they finally sent a crew out and installed their biggest furnace with zero cost to me. To this day, I still can't figure why they had insisted on installing that smaller rig.