The warranty on a thelin pellet stove is the same as the warranty on a pellet stove you can buy at canadian tire for half the price Most high end pellet stoves have a 2 year warranty on electronics and a 7 to 10 year warranty on the structure I have a thelin palour pellet stove it has cracked between the pellet feed and fire box I have talked to many pellet stove dealers and showed them pictures of the crack they say they have never seen a pellet stove do that before
IFanyone would like pics pls email me [email protected]
Below is a copy of the letter i sent the company and the letter they sent me
Mr. Hein,
We believe our customers appreciate our policy of offering quality merchandise and services at reasonable prices. We continue to hear favorable comments most frequently.
Losing a valuable customer such as yourself, is a most painful experience, as we take the loss of your future business quite seriously.
As previously shared, our 5 Year Limited Warranty is dutifully established and recognized as is common - being appropriate for a period of 5 calendar years from original purchase date. Its timeline is not determined based upon use criteria as you have suggested. I have included the following additional information as clarification towards providing a clearer understanding of our warranty than has previously been accomplished. I believe it addresses many of your concerns a s shared.
STATEMENT OF POLICY:
Thelin Hearth Products warrants that all new stoves shall be free from defects in material and workmanship per the terms of the warranty supplied with the product. Thelin makes no other warranties, either expressed or implied, including warranties of merchantability or fitness for a particular purpose.
Installation and startup procedures are considered to be normal required activities not associated with warranty service.
In no event shall Thelin be liable for any incidental or consequential damages.
WARRANTY PERIOD:
Thelin Hearth Products warrants its new stoves against defects in material and workmanship for a period of five (5) years from the date of purchase with the exception of the electrical components, gaskets, logs, moving parts, gas valve and control, and burner which are warranted for a period of one (1) year from date of purchase.
CONDITIONS AND RESTRICTIONS:
Only the original purchaser of a new Thelin stove is covered by the limited warranty and it is
non-transferable.
A warranty is only provided if the purchase was made through an authorized Thelin dealer.
If the unit is used for commercial purposes, it is excluded from warranty coverage.
The warranty is automatically voided if the unit’s serial number has been removed or altered in any way.
The warranty is automatically voided if the wrong fuel has been used.
Thelin Hearth Products reserves the right to change product features or specifications without notice.
No dealer, distributor, or similar person has the authority to represent or warrant Thelin Hearth Products beyond the terms contained in the warranty. Thelin Hearth Products assumes no liability for such representations or warranties.
The standard warranty agreement provided by Thelin Hearth Products with the purchase of the stove constitutes the extent of Thelin’s representation of warranty. All other warranties, whether express or implied, are hereby expressly disclaimed and purchaser’s recourse is expressly limited to the warranties set forth within.
The limited warranty does not include injury due to malfunction of the product, property loss, property damage, defect and/or failure to function.
The limited warranty is null and void in the event the stove is not
operated at all times in accordance with the installation and operating instructions furnished with the product, as well as any applicable local and national codes.
The limited warranty is null and void in the event of negligence, misuse, improper installation, alteration or adjustment of the manufacturer’s settings, lack of proper and regular maintenance; damage incurred while in transit, or an act of God.
The limited warranty does not extend to or include surface finish on the appliance, paint, gold plating, door gaskets, glass gaskets, glass, or firebricks. It does not cover installation or operational-related problems such as over firing, use of corrosive driftwood, downdrafts or spillage caused by environmental conditions, nearby trees, buildings, hilltops, mountains, inadequate venting or ventilation, excessive offsets, or negative air pressures caused by mechanical systems such as furnaces, fans, clothes dryers, etc. Any installation, construction, transportation, or other related costs or expenses arising from defective part(s), repair, replacement, etc., will not be covered by this warranty, nor will Thelin assume responsibility for them.
Thank you for calling this matter to our attention. I do hope you will once again consider Thelin Hearth Products along with one of our many dealers to be your choice again when you decide to consider a new stove.
Jim Coghlan
Thelin Hearth Products
Phone: 800-949-5048
Fax: 916-419-1757
[email protected]
From: Robert Hein [mailto:
[email protected]]
Sent: Sunday, January 13, 2013 6:17 AM
To: Sales - Thelin
Subject: Parlour stove
Hello Garret: Please forward the following letter to Mr. Coghlans.
Dear Mr. Coghlans:
I first must apologize. I gave you some wrong information. I have had my stove for 9 years not 7 years.
I have talked to other pellet stove owners who say they use their stoves 6 to 8 months of the year and burn anywhere from 3 tons to 5 tons of pellets a year (50 - 40 pound bags to a ton)
They have owned non Thelin stoves for 5 to 15 years with no structural damage occurring.
I bought my stove 9 years ago and use my stove 3 to 4 months a year, burning a maximum of 1 ton of pellets a year (50 - 40 pound bags)
Operated normally, 6 to 8 months a year, it would have 54 to 72 months of operating time on it
My stove operates 3 to 4 months a year so it has 27 to 36 months of operating time on it. So, if it had been operated as most people do, it would have cracked within the Thelin warranty periodI have checked the warranty on other pellet stoves. They have a limited warranty on the electronics and moving parts BUT a life time warranty on the metal structure. I now wonder if the 5 year Thelin warranty on the stove structoure, is an advertisement for the inferior workmanship of the Theilin.
You said you did not know what I burn in the stove. As a marine engineer, I am acutely aware that proper maintenance extends the life of most machinery; I burn fir pellets called Clean Burn, made in the USA and nothing else.
You said you did not know if the stove had been frozen or was around salt air. Are you saying that your stove is not suitable for cold climates or coastal communites? My Thelin has not been outside since it was installed 9 years ago.
I want to repeat, that the welder who inspected my stove said the metal was not good enough to weld. You told me that a good welder could fix the problem. I am just wondering why you would think a Canadian welder with certification would not be qualified to assess a Thelin stove?
I trust that you will read this and assist me to repair or replace my unit.
Sincerely,
Robert E. Hein
